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New Accounts

If you wish to set up a Trade Account with Emily Bond please read our Trade Terms of Business below and if you wish to proceed please either call the office on 0330 122 0496 and follow the automated phone service directions or email salesteam@emilybond.co.uk.

 

Licensing Opportunities

Gavin Foster
gavin@itb-worldwide.com
+44 (0) 207 291 4340
+44 (0) 7468 700 805

ITB360
30 Gresse Street
London
W1T 1QR

 

 

Terms & Conditions

Emily Bond

Tel: 0330 122 0496

www.emilybond.co.uk


The terms and conditions do not supersede your statutory rights under the Sale of Goods Act, but are designed to clarify the principles and procedures of how we operate. Placing an order with Emily Bond England (The Company) signifies that you agree with our Terms and Conditions of trade.
When placing an order with The Company, you signify that you agree to our trading terms and conditions. Please do take time to read through them carefully so you understand our Terms of Business.
The company reserves the right at any time to modify, alter, amend or update these terms and conditions. You agree to be bound by such modifications, alterations, amendments or updates.

As a Trade customer, we sell fabric to you for providing services/goods to your private clients only. We do not sell at Trade price for purposes of making items to be sold through your company,website or outlet to retail customers. If you are not sure what category your business is, in please email salesteam@emilybond.co.uk with a description of your company and how you intend to use our fabric.

Any use of Emily Bond fabric or lifesyle images , either on your website or in editiorial coverage must be clearly credited Emily Bond and it is the customers responsibility to ensure this is done.

 

Please contact saleteam@emilybond.co.uk to find out how to become a stockist of Emily Bond Fabric

When placing an order

By placing an order via the website you are making an offer to The Company to purchase the goods detailed in your order upon the terms described in your order. You will receive an order confirmation on receipt of the order. Payments can be made by credit or debit card at the point of order by bank transfer upon receipt of the invoice this must but must be paid within 14 days of the date of the invoice.

If you do not wish the price to appear on the dispatch note, please ensure you email us at salesteam@emilybond.co.uk with that instruction.

Changes or cancellations:

If your order was placed online it is not possible to amend or cancel your order.

Pricing

Please contact salesteam@emilybond.co.uk to find out all fabric traces, Trade and RRP.  All prices quoted are accurate.  When processing your order, your invoice will include the price for the product plus a delivery charge plus VAT at the current rate.

Please email salesteam@emilybond.co.uk for pricing information.

Lead Times

UK Orders

Please note that all fabric orders have a lead time of up to 5 working days if in stock and up to 12 weeks when out of stock. We cannot guarantee that any orders will arrive before 5 days from date of your order, although we always do our very best to ensure swift delivery to you.

Overseas Orders
For Europe and other worldwide locations, please allow 2 weeks delivery. 

Payment and account queries

For any account questions please email salesteam@emilybond.co.uk
Fabric Invoices are payable strictly within 14 days of receipt of invoice.
If you have invoices that are over our 14 day payment terms, we cannot accept new orders until your account has been cleared.
If you are making a payment by BACS, please email salesteam@emilybond.co.uk with the date of when payment was made and a name it was paid under, if it is different to your Company name please let us know. We also accept credit/debit card payments.

We have Credit Limits on existing accounts of £1000 per company, if your orders exceed this amount we will ask you to pay any orders that go over our £1000 credit limit in full, even if your invoices are within a 14 day payment term.

For NEW accounts we will expect a payment on receipt of order for a period of three months. We also ask for two current trading references.
Any queries you have on the above please email salesteam@emilybond.co.uk

Delivery

Postage & packaging charges are subject to the weight and volume of goods.
However we have a standard charge of £15.00 exc VAT, for orders up to 20m being delivered within Mainland UK. If your order exceeds 20m we will provide a quote for delivery.

All orders are sent on a roll.  If you are unable to take delivery, a courier card will be left for you. Despite the service being overnight, please allow up to 5 working days from date of your order as we will not necessarily be able to process your order the day we receive it.

For orders outside of UK Mainland please email salesteam@emilybond.co.uk,

Fabric care and cleaning

Our designs are screen printed in the UK on 100% natural linen and linen union. These can be washed at 30 degree but DO NOT tumble dry. There is an 11% shrinkage on these fabrics.
There can be slight variations in colour in batches and there can also be slubs in the fabric which is inherent in a natural linen or
cotton product. Please make sure your customers are aware of this.

Batch Swatches
We highly recommend that before you place your order, you request a Batch Swatch, so that you can be absolutely sure you are happy with the colours, which may vary slightly from batch to batch or from the batch used in your fabric book.

Fading

We use natural linen for all our designs; this does mean that our fabric is prone to fading even when not in direct sunlight. Please make sure you inform your customers of this as we cannot take any responsibility if their fabric fades. We recommend you do use a suitable lining for all your blinds and curtains to try and prevent the fading. However, all natural fabrics are prone to fading.

Quality Control

We quality check all our fabrics before it leave our warehouse. If you receive an order from us and the fabric has been damaged in transit or it has a discrepancy on the fabric, we can only accept it returned to us before it has been made into any form of product. If you have made up your fabric into curtains or blinds or any other products, we cannot take responsibility for any problems with the fabric and we cannot offer you a refund or exchange. We recommend that you dry clean our fabric. The fabric must be returned to us as the original length we sent you, within 7 days of receipt in order to receive a refund or exchange for damaged goods.

Horizontal patterns are printed and sold with a commercial tolerance for straightness. Although every effort is made to have horizontal designs running true, a commercial tolerance of 2% which equates to 2.8cm across the width of cloth (taking into consideration cloth width is 140cm) is deemed acceptable.

Damaged Goods/ Loss in transit

If you receive faulty or damaged goods, please contact us on salesteam@emilybond.co.uk within 7 days of delivery and we will resolve any issues as promptly as possible.

We do not accept responsibility for any delay or damages once the goods have left us and are in possession of the carriers.

It is your responsibility to inspect goods on delivery. Damages fabric should be emailed to us in writing to salesteam@emilybond.co.uk within 3 working days of delivery so we can arrange replacement goods and start following up with our carriers.

Sample request

Please order your samples via salesteam@emilybond.co.uk.

Risk and Retention of title

The legal ownership of any goods delivered remains the property of The Company until payment has been received in full and cleared our banking system. Emily Bond has the right to enter your premises to repossess any unpaid goods. The ownership of goods does not become the buyer’s property until all goods are paid for in full.

Copyright /Reproduction

All comments are copyright of The Company. All rights are reserved. You may not reproduce, publish, transmit, distribute, modify, display, sell or exploit it in anyway, in whole or in parts any content of the website, related software, catalogue, advertising or images for any purpose without the prior permission of The Company. Please note that you cannot resell any of The Company goods on e bay or any similar websites.

Disclaimer
Please note that products and colours on our website are a guide only. All images, descriptive matter, specification and advertising issued by The Company are issued for the sole purpose of giving the customer an approximate idea of the product.

 

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