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Emily Bond Privacy Policy

Emily Bond is an English design company, best known for its classic designs on fabric and now homewares.

Why do you need my personal data?

If you place an order with us, we will need your name and address, along with your credit or debit card number and the billing and shipping addresses.  This will allow us to fulfil your order.

We will also ask for your email address and phone number so we can send you updates about your order and contact you in the event of any queries relating to it.

How will my data be stored?

All personal data is stored securely on our secure system.  Our website payment system works through Sage pay a secure well know company so you can be sure you detials are being looked after correctlly:-  https://www.sagepay.co.uk/?utm_medium=paidsearch&utm_source=google&utm_campaign=uk%7cgoogle%7cpayments%7cbrand_main(e)%7cgbr_sbet&gclid=EAIaIQobChMI6d2PmaG_2wIVTFXTCh1otwN7EAAYASAAEgL-4fD_BwE&gclsrc=aw.ds&dclid=CMm95Zuhv9sCFSMy0wodbzQBKQ

Is my data used for Direct Marketing?

If you want to be kept up to date with new product launches, promotions and offers you can opt to receive email newsletters from us.  You can do this by ticking a box on the website, calling our Customer Services team on 0330 122 0496 or signing up to our mailing list on the website.

What if I change my mind and no longer want to receive newsletters or catalogues?

If you change your mind at any point and no longer want to be kept up-to-date, you can alter your contact choices, by visiting the ‘my account’ section of our website or calling our customer services team on 0330 122 0496 and we can automicallly remove you. 

You can also unsubscribe from our email newsletters by clicking the unsubscribe link at the bottom of any marketing email.

Do you pass my data on to other companies or organisations?

We will only share your name and address with other selected companies for marketing purposes if you opt-in for this via our website or by calling our Customer Services team. 

You can choose to opt-out at any point by visiting the ‘my account’ page of the website or calling the customer services team on 0330 122 0496.

We may also share your name, address and email address with trusted third parties to help service your account, for example our courier companies.

We never pass customer email addresses on to anyone else for direct marketing purposes.

How long will you keep my data for?

If you don’t visit our website, shop with us or respond to our emails for 5 years we will no longer keep your personal data and will delete it securely.

Does your website collect and store any other personal data?

Our website uses cookies – these are small data files on your computer or mobile device which help you avoid having to re-enter information again when you visit our site, speed up site searches and help us understand how customers are using our website so we can improve it in future.  

You can unsubscribe from these emails via the link at the bottom of every email. 

You don’t have to consent to using cookies when you visit. You can also disable them by changing the appropriate settings in your internet browser as shown via the links below;


Please note, if you disable cookies, you will still be able to use the website, but some of the features may be missing.

Do you hold any data about my purchases?

When you place an order with Emily Bond, we do hold and process your purchase data.  This helps us provide order history information to you via the ‘my account’ section of the website or when you contact the Customer Services team. 

We also use your purchase information, combined with that from other customers, to help with our marketing plans and to improve our product range and promotional plans.

Who do you share my data with?

To successfully fulfil your orders, and continue to develop our product offer and website we currently work with a number of companies who will process some of your personal data as part of their contract with us, these fall into the following categories;

Email Marketing
Our website host
Product Reviews

What are the legal bases you rely on for holding and processing my data?

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

  • Consent – for example, where you have ticked a box on our website requesting to receive our catalogues
  • Legitimate interest – for example we may combine your order history with that from many other customers to help understand trends and improve our products or promotions
  • Contractual obligations – for example to fulfil an order you’ve placed with us using your address details

What are my rights?

You have the right to request the correction of inaccurate personal information we hold about you and the right to change the consent you’ve given for us to contact you at any time. You can do both these things via the ‘my account’ section of our website, or by calling or emailing our Customer Services team.

You have the right to be informed about how your personal information is being used and the right to access the personal information we hold about you.  If you would like to access this data, please contact info@emilybond.co.uk

You have the right to request that we delete your data, this is the ‘right to be forgotten’.  If you would like to access this right, please contact info@emilybond.co.uk

You also have the right to complain to your data protection regulator – and in the UK, that’s the Information Commissioner’s Office which can be contacted via https://ico.org.uk/global/contact-us/email/

Who do I contact if I have a question about how you hold and use my personal data?

If you have any questions at all about how we hold and use your personal data, please contact our Customer Services team on 0330 122 0496, email us on info@emilybond.co.uk or write to us at

Emily Bond

Yew Tree House, 3 Longwood Lane, Bristol, BS83TQ

 

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