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Delivery and Returns Information 

Delivery

For Fabric orders we chanrge a standard price of £15 per order plus VAT, any larger orders prices will be quoted at time of order.  All our fabrics are sent on a roll.

For all Product Accessories - Orders up to £75: £5.50 - Orders over £75: £10

For any enquiries about fabric prices and delvieries please email info@emilybond.co.uk or call 0330 122 0496

All our orders a now sent by Courier ONLY.  This is a tracked service.

Returns

If you wish to return any Product Accessories you must contact us via email first on info@emilybond.co.uk.

To return your item the product must be unopened and unused, unless there is a manufacturer defect. Unfortunately if you have purchased fabric and simply want to return this because you no longer want it, due to this item being cut specifically to your requirement we are unable to return cut lengths of fabric. However if you feel the item is faulty please email info@emilybond.co.uk with a full details of the fault.  

 

If you have any Fabric issues please contact info@emilybond.co.uk 

We do not refund the original shipping and handling that you paid on the order. 

Return Exceptions

Fabric that has been used, altered or made into a certain item will not be acceptable for returns or exchange even if there is a genuine fault in the item, you must make sure that if you feel your fabric is faulty it is returned to us un used and un cut otherwise we cannot refund you or take responsibility for the fault.


 

Washing and Care Instructions

Please remember you are purchasing a natural fabric that has been hand screen printed. Linen will naturally shrink by 11% when washed on a gentle 30 degree wash. When linen is washed it will naturally crease this is the nature of linen, you can iron linen on a cool linen setting. If you chose to wash your products or fabric we cannot take responsibility for what happens with your washing machine and iron. Please also be aware that if you wash fabric un-hemmed it will fray, this is the nature of linen.

Fading - Fabric will fade if it’s been left in the sunlight it will also fade if the fabric is repeatedly washed.

Please allow 11% shrinkage when your item has been washed on a gentle 30 degree wash.


 

Characteristics of Linen fabric.

Linen is a natural product made from a flax plant. The long fibres of the flax plant have a natural vegetable wax coating, which creates a subtle sheen when woven together in a textile. The flax plant's fibre is naturally strong, soft and light; linen is breathable and durable. It’s a natural off-white colour. It wrinkles easily but can be pressed flat with an iron. The natural fibres of the flax make the woven textile slightly bumpy with a smooth finish.

The natural characteristic of linen means that within the yarn you can get "slubs", or small knots that occur randomly along its length this is inherent in purchasing a natural fabric. Also the dyes can take differently to different batches making slight colour variations with batches, again this is inherent in purchasing a linen product, it's not perfect it has imperfections which are the part of purchasing a linen product. You have to expect little marks and knots within you purchase fabric from us as we are passionate about using a natural product that is UK woven and UK hand screen printed so please make sure when you are purchasing a product from our website all these things are taken into consideration.


Delivery turnaround

All orders if they are in stock are shipped within 48 hours but please allow 5 working days to receive your order.

All our orders are sent out on a realiable Courier service.  

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your goods and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to proceed.

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